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Can I add SPF records for my domain? Sender Policy Framework (SPF) records help reduce the chance of your domain being spoofed in spam... Can I use ‘mail.domain’ in my mail client? For scale and redundancy reasons we operate each service from its own hostname. So we always... Getting a “mail certificate name mismatch” / “cannot verify server identity” error? This error usually occurs when a mail client is using using a secure connection to the mail... How can I change my mailbox password? Changing passwords for any mailbox can be done through the My20i control panel. Select... How do I add SRV records for Office 365? SRV records - service records used in Office 365 - can be added via our DNS Management interface... How do I setup my mailbox in Outlook? We make use of 'autodiscover' technology, so that in the majority of cases, Microsoft Outlook can... I’ve reached my mailbox quota size. What can I do? With Guernsey Hosting all mailboxes have 10 GB of data storage. It's unlikely that you should... What are MX records? MX stands for 'mail exchanger'. It tells a 'sending' mail server how to find the 'receiving'... What are my email sending limits? Email Account Limits The following limits apply to all messages sent via authenticated SMTP.... What are the recommended Thunderbird Mail client settings? There are various methods of connecting to mailboxes on our platform. We always recommend IMAP as... What is SMTP? SMTP or Simple Mail Transfer Protocol is a TCP/IP used to send and receive email. The majority of... What is email forwarding? Email forwarding refers to the operation of re-sending an email message delivered to one email... Why are the IMAP folders missing from my iPhone or iPad? If you can successfully send email and view any new messages in your Inbox, but aren't able to... Why can’t I send emails? There a few reasons why you may not be able to send emails: Your ISP is blocking port 25 If you... Why do I get “Mailbox does not exist” bounceback from a brand new mailbox? Mailbox password changes, webmail access and sending/receiving e-mail via a mail client are all...
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